Frequently Asked Questions
Everything you need to know about shopping with Hello.LA.Girl.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Do you ship internationally?
Yes, Hello.LA.Girl ships to most countries worldwide. International shipping rates and delivery times vary based on the destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Please contact our support team within 1 hour of placing your order if you need to make any changes or cancellations.
Are your beauty and lifestyle products cruelty-free?
Quality and ethics are our priority. We partner with brands that prioritize sustainable practices, and the majority of our beauty selection is 100% cruelty-free.